Last updated 18 October 2026
Online quotes are based on the model, storage, condition and faults you select. Until you submit your sale, quotes show our current prices and change if our prices are updated. A sale you have not submitted is kept for 30 minutes, after which you will need to quote again.
If you choose drop off, pick a time and wait for our email confirming it before you come in.
Once you submit your sale, your price is locked for 14 days, until the end of the 14th day (Brisbane time). Send your device within that time. A device posted with our prepaid label by the end of the 14 days keeps its price, even if it reaches us after. A drop off must be made by the end of the 14 days; if you miss a confirmed drop off time, you can reschedule from your account while the price lock lasts. If your device has not been sent or dropped off by the end of the 14 days, your offer and prepaid shipping label expire and you will need a new quote.
The prices and terms in effect when you submit your sale apply to that sale.
You need an account to sell to us. Keep your password private, as you’re responsible for sales made from your account. For your security, you’re signed out after 30 minutes without activity. We may close an account that is used for fraud or to sell devices that aren’t yours.
You must be the owner of the device and it must not be reported lost, stolen, or have outstanding finance. As a licensed second hand dealer we verify identity and check devices before purchase.
You can cancel a sale from your account before you post your device or drop it off. Once you’ve marked it as posted, contact us instead.
Every device is erased and inspected on arrival. The inspection is recorded and the report and footage are sent to you. If the device matches its description, we pay the quoted price.
Devices are graded Like New, Excellent, Working or Faulty against the criteria shown in the quote. Fault deductions apply to Working condition quotes, and a working device with multiple minor faults is never offered less than our minimum working rate for that model. Software and reception faults are treated as motherboard issues and are offered at our faulty rate for that model. Some models have one set price for faults, shown in your quote. We pay $0 for devices that are iCloud, PIN or network locked, liquid damaged, overheating, or that do not power on or show any sign of life.
If a device doesn’t match its description, we send a revised offer explaining what we found. You can accept or decline it from the email or your account. If your sale has more than one device, you accept or decline each new price separately, and devices without a new price are paid as quoted. Devices you accept are paid within 24 hours, and devices you decline are returned free of charge.
You have until the end of the 14th day (Brisbane time) after the revised offer to reply, and we remind you by email on day 7 and day 12. If you don’t reply in that time, the revised offer is accepted and we pay you the revised amount. If you selected automatic acceptance of the Working price when quoting a Like New or Excellent device and inspection grades it Working with no other faults, that locked price is paid without further approval.
If your device arrives with Find My, a passcode or an Apple Account still on it, we email you to remove it so we can finish the inspection, and remind you by email on day 7 and day 12. You have until the end of the 14th day (Brisbane time) after our first email to remove it or reply.
If you can’t remove it, for example because you’ve forgotten your Apple Account password, and we can’t reset the device, we ask whether you’d like it sent back for a $15 return fee or recycled for free, with the same reminders and 14 days to reply. If you choose to have it sent back and your sale has other devices, the fee comes off their payment and shows on your sale and receipt. If not, you pay it by bank transfer before we post your device.
If you don’t reply within the 14 days, we recycle the device.
Payment is made within 24 hours of a device passing inspection, by bank transfer or PayPal. When we pay you, we email you a Payment paid confirmation with a screenshot of the payment, and it shows in your account.
Some banks hold incoming payments, so it can take up to 24 hours after we pay for the money to show in your account.
We may take amounts you owe us under these terms, such as a return fee, off your payment. Each one shows on your sale with what it’s for.
Check that your payout details are correct. If they’re missing when we’re ready to pay, we email you and pay as soon as you add them. We can’t be responsible for a payment sent to details you entered incorrectly.
We email a prepaid Express label for posted devices. Devices are your responsibility until lodged at the post office and ours from lodgement onward. Return shipping on declined offers is free. Returning a locked device we can’t reset costs $15.
If we can’t return a device to you, for example because the address is wrong or the parcel comes back to us, we hold it securely and keep trying to contact you. We only sell or dispose of an uncollected device as the law allows, including the Disposal of Uncollected Goods Act 1967 (Qld).
Back up your device, turn off Find My and sign out of iCloud before sending it. Every device is factory erased on arrival. See our Privacy Policy.
The terms of our price guarantee are on the Best Price Guarantee page.
These terms are governed by the laws of Queensland, Australia. Nothing in them limits your rights under Australian Consumer Law.
Questions about these terms: support@cellzier.com.au