Consignment Terms

Last updated 31 October 2026

These terms apply when you consign phones with Cellzier Pty Ltd (ABN 57 686 240 522), a licensed second hand dealer (licence 4891701). They sit alongside our Terms and Conditions and Privacy Policy. “Your price” is the amount you ask for a phone and we agree to.

1. Applying

• You need a Cellzier account and valid photo ID, and must be 17 or over.
• Everything in your application must be accurate. Your bank details must be saved on your Payment page.
• We may approve or decline any application. If we decline, you can apply again after 7 days.

2. New Reseller and Certified Reseller

• Every consigner starts as a New Reseller. New Resellers send every phone to us before it’s listed, and we ship every sale.
• We may make you a Certified Reseller once you’ve shown consistent, accurate listings. Certified Resellers can keep their stock and ship sales on our behalf, or still send phones to us.
• We may accept your phones without a review. We can change your level, or stop accepting without a review, at any time.

3. Adding a phone

• You must own each phone and have the right to sell it. It must not be lost, stolen, blacklisted or under finance, and it must be free of iCloud, passcodes and accounts.
• Describe each phone accurately: model, storage, colour, grade, battery health, Face ID or Touch ID, IMEI and serial number, any repairs it needs and any repairs it has had.
• Upload photos of each phone. Add a diagnostic report too if you have one, from the software you told us you use.
• Your price is what you want for the phone as it is now. It includes any GST, and our fees don’t come out of it.

4. Agreeing the price

• We review each phone and accept it, decline it or send a counter offer. If you decline our counter offer, you can reply with the price you want, until we agree. Nothing changes until you reply.
• We only list a phone once we’ve agreed its price.
• We may ask to change an agreed price later, for example when market prices fall. The same accept or decline steps apply.
• We set the price each phone is listed at online. It isn’t shown to you and doesn’t change your price.

5. Sending phones and listing

• Every phone gets its SKU when it’s added. Once it’s accepted, New Resellers post it to us at their own cost or drop it at our store, with a note inside showing the SKU.
• Phones that need repairs come to us, whatever your level.
• We list accepted phones online when they’re ready, and we may take a phone off sale at any time.

6. Certified Resellers holding stock

• Keep each listed phone in the condition you described and ready to ship.
• When one sells, we give you a prepaid shipping label. Post it within 1 business day.
• The label shows the buyer’s name and address. Use them only to send that order, and don’t keep or share them.
• Pack each phone securely. A phone lost or damaged because it wasn’t packed or posted as required is your responsibility.

7. Selling a phone yourself

• If you sell a phone you hold, tap Sold elsewhere on it straight away. We check it hasn’t already sold online, then take it off sale. If it has already sold online, you must send it to that buyer as in section 6.
• If a phone you sold elsewhere sells online because you didn’t tap Sold elsewhere, you’re charged what it costs us to recover that order, such as buying an equivalent phone for the buyer or the costs of cancelling the order.

8. Repairs

• If a phone needs repairs, we do them before it’s listed. Repairs you told us about don’t come out of your cut.
• If a phone needs a repair you didn’t tell us about, we contact you about it, and it comes off your cut at our consignment repair price.

9. Your cut, payouts and GST

• When a phone sells, your cut is your price less half the cost of shipping it to the buyer, and less any repair you didn’t tell us about.
• We pay every Friday for phones sold from Monday to Sunday the week before, by bank transfer to the account on your Payment page. Check your details are correct. We can’t be responsible for a payment sent to details you entered incorrectly.
• When we pay you, we email you a statement, and it’s saved in your account.
• All prices, cuts and charges in these terms include GST. If you’re registered for GST, your price includes it, and you send us a tax invoice for each week’s payout.
• You’re responsible for your own tax obligations, such as GST and income tax on what you earn.

10. Charges

• Charges under these terms, such as a double sale charge, show in your account and come off your next payout. Anything a payout doesn’t cover comes off the one after.

11. Once a phone is with us

• A phone you’ve sent in or dropped off stays with us until it sells. We don’t send phones back on request, so make sure you’re happy with the agreed price before you send it.
• If we can’t sell it, for example it can’t be repaired or it isn’t as described, we’ll let you know and return it to you.

12. Returns

• If a buyer returns a phone, we relist it at no cost to you, and your price stays the same.
• If it comes back heavily damaged or can’t be repaired, we’ll let you know. Your cut for it and any costs we’ve lost then come off your next payout, and the phone is returned to you.

13. Phones in our care

• We take reasonable care of phones while we hold them. If one is lost or damaged in our care, we pay you your price for it.

14. Records and ID

• As a licensed second hand dealer we must record the identity of the people we sell for. See our Privacy Policy.

15. Ending

• You can stop consigning at any time. Phones we hold are returned as in section 11.
• We may pause or close your consignment account if you break these terms, for example by describing phones inaccurately or not shipping sales on time. Payouts already due are still paid, less any charges.

16. Changes and general

• We may update these terms at any time by changing this page. The date at the top shows when they last changed, so check back from time to time. Changes don’t affect prices we’ve already agreed.
• These terms are governed by the laws of Queensland, Australia. Nothing in them limits your rights under Australian Consumer Law.

Contact

Questions about these terms: support@cellzier.com.au